When shopping around for a non-medical home care provider, you should always ask the following
questions—and expect to hear the corresponding answers—to ensure that you or a loved
one is going to recieve the highest quality home health care to meet your individual needs.
Do you service all ages?
Yes. We can work with anyone in any age range and with any home care need, not just
55 and over. We commonly service people with sports injuries, adults injured on the job (workman's
comp), parents needing help with a disabled or ill child, expectant and recovering mothers, and
many, many more.
How do you screen your caregivers?
Our caregivers go through a thorough interview process, background check, and reference check
to ensure that they are the right person for the Synergy HomeCare careTEAM.
Do you cover all employee taxes, Worker’s compensation, and
unemployment insurance?
Yes. Synergy HomeCare is the employer of all of the caregivers, so you do not need top worry
about handling those details.
What is the cost associated with services?
The cost of the services varies, as each person is different and has different needs. Our
rates are based on your needs, so you are only paying for what you need.
Am I committed to service through a contract for a specified period?
No. Synergy HomeCare never requires that you sign a contract for a specific period of time.
When services are no longer needed can I cancel?
Yes.
Do I get a refund for services that have not been used and already paid for?
Yes. You are only required to pay for the services that you receive. Any positive balance
remaining on your account at the end of your service will be refunded to you.
What happens if my assigned caregiver does not show up for his/her shift?
The careTEAM at the Synergy HomeCare office will begin working right away on finding you a
replacement caregiver for that day. We promise to contact you with updates on a consistent
basis until your replacement is found.
Can I ask for a different caregiver if I am not satisfied with the one
I am assigned?
Of course! We want you both to be comfortable and happy. We make every attempt to find you the
right caregiver on the first try. If we do not quite hit that mark, we will do everything we can
to find you the right one, no matter how many times it takes.
Is the owner/operator involved in the day-to-day operations?
Yes. The owner/operators are just as committed to your care and well-being as everyone in their
staff. On any given day, they will be in the office or out in the field making sure their clients
are safe and happy.
Can I speak to the owner at any time for any reason?
Of course! The owner/operator is available to answer an questions or address any concerns you
may have 24 hours a day, seven days a week, 365 days a year.
Can I speak with someone at the corporate office at any
time for any reason?
The Synergy HomeCare corporate office is hear to answer any questions you may have regarding
the company or with any concerns you feel are not being met by your local office. You may
contact us via our toll free number during regular business hours
(Monday - Friday, 8am - 5pm MST) 1-888-659-7771.