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Quality Assurance

The SYNERGY HomeCare Quality Management Program is based on client and caregiver satisfaction scores from this independent research organization. That means you can be confident in selecting SYNERGY HomeCare knowing independent research is conducted regularly on overall client satisfaction.

Who is Home Care Pulse?


Home Care Pulse is the leading quality assurance firm for in-home senior care. Their passion is helping agencies like SYNERGY HomeCare provide the best care and work environment. They conduct this research in-house through personal phone interviews by trained professionals for hundreds of home care agencies across North America.

What does it mean to be Home Care Pulse Certified?


Home Care Pulse Certified agencies have proven their commitment to their clients’ and caregivers’ satisfaction by enrolling in this proprietary Quality Measurement Program. The Home Care Pulse research professionals measure and report their client and caregiver satisfaction scores each month, ensuring that all needs are met. If you become a client of a SYNERGY HomeCare, your satisfaction will be your provider’s top priority. Also, your feedback will be an important part of your agency’s quality assurance program.

Take The Needs Assessment