Hello, my name is Steve Thompson, the owner and Executive Director of SYNERGY HomeCare’s Sun City office. I joined the SYNERGY HomeCare team after a successful career of nearly 30 years in banking, accounting and finance. I made a dramatic career change resulting from a strong desire to pursue something that allowed me to make a difference in the lives of others. I found the non-medical home care business, and SYNERGY HomeCare in particular, to be a compelling opportunity to pursue a career that would enable me to do just that. My wife Dorothy and I have both been through the experience of caring for, and finding care for aging parents, as well as other family members struggling with disabilities and recovery from illness. We know from personal experience how trying that can be and how important it is to find care providers that are truly concerned with providing quality, compassionate care, and respecting the dignity of the individual. I also know from my years of business experience that those organizations that put the client or customer first are the most successful. When I discovered SYNERGY HomeCare and learned about all the resources and effort they put into being the premier quality care provider in the industry, I knew I had found the right opportunity. At SYNERGY HomeCare, we are not out to be the biggest, nor are we out to be the lowest priced provider. We are simply out to be the best. I am extremely proud of the great team of people here in the SYNERGY HomeCare Sun City office.
As you consider your options in finding care for your loved one, I hope you have the opportunity to explore our site and learn all the ways in which we can be a resource to you. We would love the opportunity to speak with you regarding your home care needs. Following is information on our team members you may meet, either here in the office or out in the community:
Andrea – Operations Manager
Andrea manages our staffing office and supervises all caregiver activities and other administrative functions. Her most important responsibility is ensuring that we effectively carry out each client’s plan of care, including ensuring we have appropriately matched caregivers with the needs and requests of each client, as well as managing the care that our team provides to our clients on an ongoing basis. She works very hard to ensure we are providing quality care and that any issues that arise in scheduling or plan of care are dealt with in a timely and effective manner for all parties involved. Andrea has a passion for providing excellent care for our clients as well as compassionate supervision for our caregivers. Her entire career has been in the home care and home health industries, having over 10 years of experience. When asked what she enjoys most about her job Andrea said: “I enjoy caring for seniors in ways that really make a difference in their daily lives. It is wonderful to know that we make it possible for them to stay happy and healthy in their homes for as long as possible. I have an amazing team of caregivers who have a heart for caregiving and give their all to help our clients. Finally, I cannot say enough about my wonderful office team! They have great communication and are always willing to jump in and help in any situation.”
Laurie - Quality Assurance
Laurie is responsible for obtaining ongoing feedback on the quality of our services and communicating her findings to our care team, so that identified issues can be addressed, and appropriate changes can be made to plans of care. She performs regular field visits as well as phone follow-ups with clients. Laurie is also responsible for caregiver engagement initiatives, including recognition programs and support for caregiver recruitment efforts. Laurie is an Arizona native and grew up in Glendale. She has been with SYNERGY for four years and has over 15 years of experience in the senior care industry including home care, home health, durable medical equipment and hospice, managing staffing, human resources, home visits and office functions. When asked what she enjoys most about her job Laurie said "I am very happy to be able to share my experience and knowledge with such an innovative and caring company. I come to work every day at SYNERGY HomeCare looking forward to helping our west valley residents get the care they need to live in their own home as long as possible."
Jennifer - Community Liaison
Jennifer is our primary point of contact with new prospective clients and their families. She handles most of our initial discussions with prospective clients about our services and how we can assist in meeting their care needs. One of her primary responsibilities is to meet with client families for their in-home assessment, to assist them in developing a comprehensive plan of care for meeting those needs. Jennifer strives to maintain a relationship our clients and their families throughout the course of our services, and performs periodic home visits to update the plan of care as needed. Jennifer also helps our clients find additional assistance they may need through our relationships with other organizations in the community. Jennifer started her career as a CNA and caregiver. She has worked in senior communities, as well as home health and in-home care providers, in roles including caregiver, care coordinator, activities director, and sales. She is passionate about ensuring that we provide seniors with the highest quality in-home care.
Terri – Hiring & Training Coordinator
Terri is responsible for hiring, skills-testing and training of caregivers, including our ongoing continuing education program. Terri is responsible for ensuring we hire quality caregivers to meet the needs of our clients and to ensure that our caregiver skills remain sharp and up-to-date. Terri is a certified EMT, and she also holds certifications as an instructor for CPR and First Aid training. She started with us as a caregiver, and has advanced to her current role through hard work and demonstration of excellence in service and commitment to clients. Terri has been with SYNERGY for five years.
Rhonda and Kyle – Staffing Coordinators
Rhonda and Kyle have the important job of managing our caregiver and client schedules and assignments. They are responsible for assigning caregivers to our clients, ensuring we have a good match, ensuring shifts are covered in the event of a caregiver absence, and monitoring the care plan to ensure that it remains responsive to client needs and that any changes in client condition are addressed. Our Staffing Coordinators work tirelessly to ensure we are meeting our clients’ needs and effectively communicating with both our clients and our caregivers. Both Rhonda and Kyle have several years of experience in the home care and health care industries.
Luci - On-Call Coordinator
In order to provide outstanding quality care, our phones are answered 24 hours a day, seven days a week, and Luci helps us make that happen! She handles our calls after-hours and on weekends, helping with scheduling issues, new client inquiries, and other situations that arise around the clock. Luci is an integral member of our CARE Team!
We hope you enjoy these photos of our team: