Hello, my name is Steve Thompson, the owner and Executive Director of SYNERGY HomeCare’s West Valley/Phoenix office. I joined the SYNERGY HomeCare team after a successful career of nearly 30 years in banking, accounting, and finance. I made a dramatic career change resulting from a strong desire to pursue something that allowed me to make a difference in the lives of others. I found the non-medical home care business, and SYNERGY HomeCare, in particular, to be a compelling opportunity to pursue a career that would enable me to do just that. My wife Dorothy and I have both been through the experience of caring, and finding care, for aging parents, as well as other family members struggling with disabilities and recovering from illness. We know from personal experience how trying that can be and how important it is to find care providers that are truly concerned with providing quality, compassionate care, and respecting the dignity of the individual. I also know from my years of business experience that those organizations that put the client or customer first are the most successful. When I discovered SYNERGY HomeCare and learned about all the resources and effort they put into being the premier quality care provider in the industry, I knew I had found the right opportunity. At SYNERGY HomeCare, we strive to be the best. I am extremely proud of the great team of people here in the SYNERGY HomeCare Sun City office.
As you consider your options in finding care for your loved one, I hope you have the opportunity to explore our site and learn all the ways in which we can be a resource to you. We would love the opportunity to speak with you regarding your home care needs. Following is information on our team members you may meet, either here in the office or out in the community:
Andrea – Chief Operating Officer
Andrea is our Designated Manager and COO, she manages our staffing office and supervises all caregiver activities and other administrative functions. Her most important responsibility is ensuring that we effectively carry out each client’s plan of care, including ensuring we have appropriately matched caregivers with the needs and requests of each client, as well as managing the care that our team provides to our clients on an ongoing basis. She works very hard to ensure we are providing quality care and that any issues that arise in scheduling or plan of care are dealt with in a timely and effective manner for all parties involved. Andrea has a passion for providing excellent care for our clients as well as compassionate supervision for our caregivers. Her entire career has been in the home care and home health industries, with over 13 years of experience. When asked what she enjoys most about her job Andrea said: “I enjoy caring for seniors in ways that really make a difference in their daily lives. It is wonderful to know that we make it possible for them to stay happy and healthy in their homes for as long as possible. I have an amazing team of caregivers who have a heart for care-giving and give their all to help our clients. Finally, I cannot say enough about my wonderful office team! They have great communication and are always willing to jump in and help in any situation.”
Michael - Client Relations
Michael "Mike" is our primary point of contact with new prospective clients and their families. He handles most of our initial discussions with prospective clients about our services and how we can assist in meeting their care needs. One of his primary responsibilities is to meet with client families for their in-home assessment, to assist them in developing a comprehensive plan of care for meeting those needs. Mike strives to maintain a relationship with our clients and their families throughout the course of our services and performs periodic home visits to update the plan of care as needed. Mike also helps our clients find the additional assistance they may need through our relationships with other organizations in the community. He has been with SYNERGY for almost five years and has experience in the senior care industry including home care, hospice, durable medical equipment and facility care, home visits, and he has been a caregiver in both the facility and home care settings.
Gina - Community Relations
Gina directs all marketing efforts in our Community Relations role. Her primary goal is to build community relationships that can provide needed resources for our clients. This goal will fill the home care needs of seniors who deserve a reputable company such as Synergy with a track record of delivering excellent care. Gina and her family are from Amarillo, Texas and moved to Surprise Arizona in 2014. She has 13 years of experience in sales, sales management, and customer service. When asked why SYNERGY she replied “I want to be involved in an industry that promotes a person’s well-being and quality of life and our senior community is well deserving of that mission.” Gina’s sister in Texas has 24/7 care as she has many special needs. She has seen first-hand the beauty in having someone you love to be well cared for. “What a peace of mind my family has knowing my sister is safe and independent in the home she loves,” she said, “I want everyone in healthcare to be able to provide a solid resource for care-giving to those who need it- people just like my sister.”
Kyle – Staffing Coordinator
Kyle has the important job of managing our caregiver and client schedules and assignments. She is responsible for assigning caregivers to our clients, ensuring we have a good match, ensuring shifts are covered in the event of a caregiver absence and monitoring the care plan to ensure that it remains responsive to client needs and that any changes in client condition are addressed. Our Staffing Coordinator works tirelessly to ensure we are meeting our clients’ needs and effectively communicating with both our clients and our caregivers. Kyle has several years of experience in the home care and healthcare industries.
Sandra - Recruitment Coordinator/Administrative Assistant
If you call our office or stop in to see us, chances are you will be greeted by the smiling face of Sandra, our Recruitment Coordinator/Administrative Assistant. Sandra's role is to recruit new caregivers and complete the on-boarding process for our new staff. She also handles incoming calls and ensuring our files are up-to-date and orderly. Sandra had experience in the senior care industry prior to joining us.
Luci - On-Call Coordinator
In order to provide outstanding quality care, our phones are answered 24 hours a day, seven days a week, and Luci helps us make that happen! She handles our calls after-hours and on weekends, helping with scheduling issues, new client inquiries, and other situations that arise around the clock. Luci is an integral member of our CARE Team!