Home Care Pulse Certified Providers, also known as Certified – Trusted Providers, have proven their commitment to their clients’ satisfaction by contracting with Home Care Pulse to gather and report feedback from their clients. We do this by conducting random live phone interviews with a percentage of their clients each month. Because we are an independent third-party company, we are able to collect honest and unbiased feedback, without outside influence. Each client, or their responsible party, is given the opportunity to rate the provider on a scale of 1-10 in areas such as timeliness of caregivers, services being provided as promised and overall quality of care. In addition to the individual ratings, clients are given the opportunity to provide feedback on areas where the provider needs to improve as well as areas where they excel.
After Home Care Pulse conducts live phone interviews, we send a report to each provider informing them of our findings and showing them how their business rates compared to others in the industry. Our intention is to motivate providers to make improvements and highlight those who are the best in the industry.
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For families needing in-home care who live in these Orange County cities: Laguna Woods, Laguna Hills, Newport Beach, Corona Del Mar, Irvine, Aliso Viejo, Mission Viejo, Lake Forest, Capistrano Beach, Dana Point, Laguna Beach, San Clemente, San Juan Capistrano, Laguna Niguel, Trabuco Canyon, Rancho Santa Margarita, & Ladera Ranch.