Denver Memory Care Specialists
...It’s Our People That Make The Difference
As consumers we do our homework on important and large purchases such as your home and vehicles. There are certain items we price shop for and other brands we are loyal customers to, no matter what. Nobody is ever prepared to shop for home care and your need for home care is typically urgent and unexpected. The majority of us have never shopped for home care before. What questions should you ask? Should price be a factor? What is the important factor when choosing a home care provider?
At SYNERGY HomeCare in Denver, Colorado 100% of our caregivers are certified and compassionate. However, caring for a client who lives with dementia or Alzheimer’s requires additional training, experience and the right person. So you have the peace of mind knowing that your loved one is in safe hands, capable hands with a well educated memory care specialist.
The #1 reason you should choose a health care provider is because of their PEOPLE!
Meet Jill Mendonsa,
Jill Mendonsa joined our SYNERGY HomeCare family 2013 and she has been one of our most valuable caregivers. Jill completed the "Leader in Dementia" training from our local Colorado Alzheimer's Association which has given her the tools to positively impact so many of her clients lives. Here is a a heartfelt story about Jill's compassionate memory care services.
Jill has been the caregiver for a special client named Norma, who we started care services for after she moved from her home in California to a memory facility in Colorado. Upon arriving we were hired to provide comfort and help her transition, she had a lot of anxiety and was overwhelmed with all of the new changes in her life. We had tried three caregivers before we finally assigned Jill. Norma's biggest challenge was resisting any companionship and repeatedly asked our team members to leave. Additionally, Norma would spend her days staring at the door and trying to escape the secured memory unit. After assigning Jill Immediately things improved. Jill won her trust by cleverly working with her on a collage of her family and travel. The relationship blossomed and Jill continued to provide comfort to Norma and they both looked forward to the visits. The changes with the work from Jill were astonishing! Norma accepted her new home, became social and adapted to her new life, she stopped staring at the door and started leading activities and even was allowed to attend activities outside the secure doors of the memory unit. Jill's friendship, patience and love has allowed Norma to thrive and we are honored to have her on our team!
To sum it up you need to trust your gut and choose the home care provider that you feel has the best people! However, there are other important factors you need to consider. Below are the top ten questions you should ask when shopping for a home care provider, so here you go. . .
Top 10 Questions You Should Ask When Shopping For a Home Care Provider
- Are the caregivers well trained and experienced?
- What certifications and experience, does their memory care specialist have?
- Are the caregivers employees of the agency? (They need to be)
- Is the agency locally owned and operated with engaged owners?
- Do caregivers pass a background check?
- Are caregivers bonded and insured?
- What processes do they have to ensure quality care?
- What happens if a caregiver cannot show up for shift?
- How is billing handled?
- Are they professional and knowledgeable home care experts?
Once you have done your homework and spoken with a few agencies, it’s time to make your decision. Trust your instincts and choose a reputable agency that has the most compassionate and skilled caregivers. You will be happy you took our advice. Remember this caregiver will be spending a lot of time with you or your loved one.
Follow our lead and put people first!
At SYNERGY HomeCare of Denver, Colorado all of our caregivers are memory care specialists. If you or someone you know is struggling with memory loss and could use some support, then please give us a call today.