Why Punctuality is Important for Home Care Services in Fairfield, CT


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Why Punctuality is Important for Home Care Services in Fairfield, CT

Home Care Services in Fairfield, CTDepending on your age, you may have a different opinion about punctuality. Older generations tend to be more punctual because they grew up in an age where being on time was considered a sign of respect to others. Today’s younger generation doesn’t have the same opinions about timeliness or social etiquette. For home care services, whether the in-home care provider is a family member or a paid professional, punctuality should be one of the top priorities.

Why is punctuality so important when it comes to home care services?

An individual who relies on professional care, whether it is a home care aide or a family member coming over to help them do some laundry, will likely be expecting that person at a specific, agreed-upon time. When they are late, this can affect the work that gets done.

For the sake of argument, let us talk about a professional, paid in-home care provider who works with several elderly patients during the week. If this in-home care provider is late consistently for one or more clients, it begins to set their entire schedule off. That means they will either be working for a shorter period of time with a specific patient or they will be running late to the next client as well.

If one elderly patient has an appointment, such as a doctor’s appointment, and the in-home care provider is late to pick them up, this will be a major inconvenience and it can even lead to a cancellation of the appointment. This can be a potential health risk, depending on the elderly individual’s health and requirements.

Punctuality is also a sign of respect. When you are consistently late showing up to help an individual in their home, it is telling them that you do not have enough respect for them to be on time. If you are a family member helping an elderly loved one, such as a parent, and you can’t commit to being there at a specific time, be upfront and honest about this.

It may not be a major concern for the patient. If it is, however, it is best to understand this from the outset. There are potentially thousands of reasons why a person could be late to an appointment or to their job once in a while. When it is a habit, it reflects poorly on them as an individual or professional, and when it pertains to home care services, it can have significant repercussions for the patient.

If you or an aging loved one are considering home care services in Fairfield, CT or the surrounding areas, please contact SYNERGY HomeCare of Fairfield, CT at (203) 304-7303.

Jay Kiley
Jay Kiley

Jay Kiley has spent well over 30 years providing world class customer service to clients around the world. Whether it was during his career in banking as a senior officer with Fortune 500 companies or working with some of the wealthiest people in the world with the Superyacht Rigging Company he owned with his brother; customer service was and is first and foremost.

As the Regional Developer of SYNERGY HomeCare in Connecticut Kiley again puts the customer’s needs first. Working with the  five SYNERGY HomeCare Connecticut offices, Danbury, Bristol, Stamford, East Haven and Fairfield, which he owns with his wife ,Laurie, he has lead the SYNERGY CareTeam to tremendous growth and continued success. Knowing firsthand how health, aging and memory care issues can take a toll on a family, he is a very hands-on owner. He makes his cell phone available to all clients and their families providing more than just care, Kiley provides solutions to his client’s care needs and peace of mind to their family. 

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