1. Is Medicare or Medicaid funding available for these services? Today, Medicare does not cover non-medical home care services. The exception to this is when a patient is eligible for Home Health Care (skilled nursing), continues to meet those criteria, and the home care services are provided by the Medicare certified Home Health Agency; there is a limit to how much home care will be covered. Medicaid offers some coverage to eligible Medicaid recipients. In this case the agency used must be a certified Medicaid provider. For more information, visit: http://www.cms.hhs.gov/
2. I have insurance and I'm not sure if it covers non-medical home care and/or home health care services, will SYNERGY HomeCare verify coverage prior to starting service? Yes. SYNERGY HomeCare is very comfortable in dealing with insurance companies. With your approval, we will check your coverage and let you know the results.
3. What different services do you offer? SYNERGY HomeCare is proud to offer a full range of non-medical home care services. Your local office can help you determine the specific services right for your situation.
4. Can you do short term senior care? Yes. Our care is always determined by what you need—part of our “No Contracts, Just Care” philosophy. Your local office will work with you to create a plan of care specific to your individual needs.
5. Can you care for someone in a facility (hospital, nursing home, or assisted living)? Yes. We provide services to you wherever you call home.
6. What if a family member needs to be put in a care facility while receiving Synergy HomeCare’s services? We transition with you. We work with you and the facility to continue providing the services you request.
7. Do I have to sign a contract locking me into services? No. Synergy HomeCare is here to meet your needs, and as your needs change, so will the services you receive. Our service agreement reflects this and flexes to meet changing needs.
8. How often do I get billed for services? Billing is done on a weekly basis.
9. Is there any additional cost to me? No. Every agreement is clear and transparent; there are no hidden fees. The most typical additional cost you may incur is mileage when you ask your caregiver to run errands in their personal vehicle.
10. Do you accept credit card payments? Most SYNERGY HomeCare offices accept all major credit cards. Talk with your local office for payment options.
11. What if I need to speak to someone in the office after business hours? SYNERGY HomeCare's office staff is available 24 hours a day, 7 days a week, 365 days a year. When the office is closed, there is an on-call person available to help you.
12. Why would I hire a SYNERGY HomeCare caregiver versus a private caregiver for my family? If you hire privately, you become the employer of the caregiver. The following are just a few of the things you must take into consideration when hiring privately.
These are only some of the challenges to hiring privately. With Synergy HomeCare, you do not have to worry about any of these issues.
13. What should I be looking for in a non-medical home care agency? The best in-home care agencies respond immediately to your home care needs.
14. How long will it take to get a caregiver? Based on your needs and requests, we can provide a caregiver immediately or at your convenience.
15. Can I help choose the caregiver and/or meet them in advance? Yes. If requested, Synergy HomeCare will arrange a meeting with a preselected caregiver. If at any time or for any reason you want to change caregivers, we will do so at no charge until you are completely satisfied.
16. What happens if a caregiver is unable to show up for a scheduled shift? That's why we employ the careTEAM approach. If your family’s caregiver is unavailable for any reason, another is made immediately available.
17. How do you select my caregiver? All of our caregivers have successfully passed a thorough reference and national criminal background check and are bonded and insured. We match your specific needs and requests to the skills and background of each caregiver to find the ideal companion.
18. What safety measures are you taking for COVID-19? SYNERGY HomeCare’s policy is that we follow safety measures issued by the CDC, OSHA, and state and local health departments to ensure the health and well-being of our clients and caregivers. These measures include temperature checks before our caregivers enter a home, providing staff with appropriate personal protective equipment, instruction on frequent hand washing, maintaining social distancing when applicable and the sanitization of your home.
Your locally owned and operated non-medical home care agency, at your service.