Questions to Ask When Selecting a Home Care Provider


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Questions to Ask When Selecting a Home Care Provider

Know what services you need. “Home care” usually refers to non-medical services such as personal care, meal preparation, housekeeping services or transportation. (“Home health care” provides medical care).

When you choose a home care provider, you are inviting someone into your home. So don’t let “nice” get in the way of asking tough questions. A little precaution and research can go a long way to giving you peace of mind and preventing problems. Asking friends and relatives for recommendations is a good start. Your medical providers, your hospital, and your family doctor may also have suggestions.

Does my State license home care? If ‘yes’ is the agency licensed? If ‘no’ does the agency follow policies and procedures similar to a licensed State?

Georgia is a licensed state and SYNERGY HomeCare North Atlanta is licensed by the Georgia Board of Regulatory Services. Our license # is GA 060-R-0508

Is the agency locally owned and operated? Are the owners on-site actively managing the agency?

Stacy and Sue, the owners of the North Atlanta office pride themselves with being involved in every facet of their business. When you call, anytime, day or night, chances are you will be speaking to one of them as answering the phone live 24/7 is one of the things that sets them apart from other agencies.

Are the agency’s caregivers employees or independent contractors? (You might want an agency that knows its employees, not one that just acts as an employment agency.)

SYNERGY HomeCare EMPLOYS their caregivers.  This is an important question to ask if you are talking to any other agency. Subcontracted caregivers expose you to repercussions such as workmen's comp claims, tax liabilities and insurance claims.

Are caregivers bonded and insured? (They should be.)

All of our caregivers are bonded and insured. This is something that can only be provided to EMPLOYED CAREGIVERS not Subcontracted Caregivers.

What criminal screening and background checks does the agency do on its caregivers? Are these national or simply local?

SYNERGY HomeCare employees undergo NATIONAL background checks which include Comprehensive criminal investigation, Driving records, skip trace, prison search, and sex offender screening.

What sort of training do the employees receive? Is training ongoing?

SYNERGY HomeCare employees are trained as either Certified Nurse Assistants (CNA's) or Personal Care Attendants (PCA's) and undergo a 4-hour orientation before seeing their first SYNERGY HomeCare client and also are required to attend 10 hours of continuing education each year to remain employed with SYNERGY HomeCare.

Will an agency supervisor evaluate the quality of care I receive? How often?

SYNERGY HomeCare provides a nurse assessment (free of charge) at the start of service and does 90-day supervisory visits to your home to re-evaluate our client's condition and care plan. In addition, SYNERGY HomeCare owners communicate weekly with our families to confirm that client expectations are being met.

How is billing handled? If private insurance will pay for some of the costs, will the agency bill them directly?

Billing is normally sent to the client every other week but this can be done at your convenience. SYNERGY HomeCare would be happy to bill a third party insurance company directly if that is convenient for you.

If I have a family member who is involved in my care, how does the agency ensure they stay informed and included? What if my family lives in a different state?

SYNERGY HomeCare requires our caregivers to electronically clock in/out and to enter care notes for every shift.  All clients have access to this information through our Family Connect program.

What provisions are there for backup care or care during a disaster? Who do I call if no one shows up? Does the agency have someone on call? After hours?

SYNERGY HomeCare keeps a large roster of caregivers and can supply a backup whenever a call off or emergency arises. We answer our phone live 24/7 so we can handle any situation that arises day or night.

What are the provisions for resolving problems? Who can I call to discuss any issues?

Our owners, Sue and/or Stacy are available at any time to talk about any problems that may arise and will do everything in their power to resolve the problem in a timely and acceptable manner.

Am I committed to a length of time with the agency?

No Commitments, Just Care. Service can be canceled at any time as long as a 4-hour notice is given before the next shift begins. (We can waive this for circumstances beyond your control).

How long will it take to get a caregiver?

SYNERGY HomeCare often can get a caregiver to you within 2 hours and because we work so closely providing sitters to the local hospitals in the area who often need caregivers at a moment's notice, we have a large bench of available caregivers ready and willing to work at a moment's notice.

Can the agency provide service to someone in a facility (hospital, nursing home, assisted living etc.)

SYNERGY HomeCare caregivers often provide service in facilities such as hospitals, rehab facilities, assisted living facilities and anywhere your loved one is residing.

Got Questions? Talk With Us.


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