Client and Caregiver satisfaction scores place us as the TOP agency in Minnesota for the EIGHTH year in a row! We also are the only Agency in Minnesota to win Best of Home Care's top award of Leader in Excellence Award!
In 2016, SYNERGY HomeCare became an A+ Certified rated home care agency.
Only one of two home care agencies in Minnesota recognized and awarded the A+ Certification Rating by the Home Care Standards Bureau meeting stringent Quality, Ethics, and Code of Standards requirements.
With over 100-years of experience on our management team, we provide the best care in the industry.
Brian McDonald – President and Owner (18 years in Healthcare)
Brian has always had a passion for helping others and finds SYNERGY HomeCare to be the perfect culmination of his life’s experiences.
Brian first became aware of the value of in-home care in 2003, when his brother in law, Kelly Ketchum, battled brain cancer. The McDonald and Ketchum families took turns as Kelly’s full-time caregivers until he was admitted to hospice.
Kelly died on Oct. 17, 2003, and exactly nine years later, Brian joined SYNERGY, determined to make a difference in other people’s lives. He is guided every day by a quote by Mary Rose McGready:
“There is no greater joy nor greater reward than to make a fundamental difference in someone’s life.”
Previously, Brian worked in marketing and product engineering at Medtronic in Mounds View, Minn., where he contributed to the planning and design of implantable pacemakers, defibrillators, and heart valves. He also worked for the company as a technical field engineer, training both physicians and Medtronic field teams how to implant the Medtronic pacemakers and defibrillators.
“My experience at Medtronic taught me the value of focusing one’s efforts on the patient and the importance of doing everything possible to help them,” said McDonald.
Brian attended Duke University Medical School and completed his basic sciences and 1st year of clinical rotations. He applies his medical knowledge each and every day he is working with clients to ensure the best possible care plan.
Very early in his career, Brian worked at NASA on the International Space Station and building and launching communication satellites. He likes to joke that he’s the most “compassionate Rocket Scientist you’ll ever meet.”
On Saturdays, in the fall you will find him glued to the TV cheering on his alma mater, Notre Dame. GO IRISH!
Hillary Missling, RN Director of Nursing (18 total years in healthcare, 11 years as an RN)
Hillary began caring for others in high school. Since then she has increased her knowledge, skills, and responsibilities as a registered nurse. She most recently works as an RN Case Manager for UCare helping people find the services they need to continue living in the community.
"I just love working with SYNERGY because they truly care about their clients. Brian is involved with every client and jumps in to solve issues when necessary. For example, he drove to Apple Valley to pick up a piece of medical equipment for a client, then delivered it and installed it for him."
Becca Scheidecker - LPN (12 total years in healthcare)
Becca started her career in healthcare back in 2009 as a CNA working in memory care, she then became a nurse and has enjoyed caring for others and has worked in many different specialties during her nursing career.
Becca moved to Minnesota in October of 2020 and got married here in September. She loves spending time outdoors, hanging around with her 12-year-old, and going on new adventures. She also spends a lot of time doing house projects and remodeling. Fun fact- Becca spent most of her life in Rodeo and competing all through her childhood into early adulthood.
Heather Benson – Office Manager and Client Care Coordinator (20 Years in Health Care)
Heather has gravitated towards the healthcare field since she was 16 years old; just starting out as a dietary aide in a nursing home. While working there, she really connected with the residents which really molded her journey helping others. She has worked in many aspects of the field: H.S.T. and Site Supervisor for disabled group homes, 1:1 care with elderly and children in their home, and a C.N.A. in a LTC facility. In February 2016, Heather began her career at SYNERGY HomeCare. Heather has had different roles with SYNERGY. She started out as a caregiver, then was scheduling coordinator and then office manager as of 2017. Heather's focus is to give those in need the care that they deserve. "Life is not a race, it indeed is a journey" and it is humbling to know that I could be a part of someone's journey, at any point, to make a difference in it.
Kacey Doris - Staffing Manager (11 years in providing care)
Kacey was welcomed to our team in 2016. She started as a caregiver and was promoted to the office in 2017 as a staffing coordinator. Kacey is CNA certified and has had various leadership roles throughout the years. She is experienced in home care, with TBI patients, developmentally disabled, geriatrics and hospice. She is one of the most dedicated and passionate people you will ever meet. Her commitment to our clients is inspiring as she works with caregivers and clients to assure the right fit. “It is so important to me, to make sure our clients have the right caregivers for them. I want to make sure that our team can make a positive difference in their lives.”
Alyssa Alcorn - Long-term Care/ Billing Specialist
Alyssa has a passion for helping others. “I love not only helping the clients, but seeing the impact on our caregivers when they realize how important they are and what they are doing is making a difference.” Alyssa loves helping others by being emotionally supportive and a listening ear. She worked in retail management for over 15 years giving her the customer service experience to build relationships with clientele and employees. She joins SYNERGY HomeCare to follow her passion for helping others. Her passion, energy, creativity are exactly what we need when we are helping others live fulfilled lives. Oh, and she has a Masters Certification in Microsoft Office and will do many wonderful things to help manage the office.
Ashlyn Cichon – Recruiting Specialist and Human Resources Generalist (9 years in health care)Ashlyn started her healthcare career in 2012 as a Caregiver in group homes for the Developmentally Disabled. A few years later, she decided to change course and accept a contract position in Human Resources. From that moment on, Ashlyn has been passionate about Human Resources and its complexity. Over the last 4 years she has worked contract assignments with various different companies including Allina Health Corporate Headquarters. In her free time, she enjoys spending time with her family, arts & crafts, outdoor activities, singing whenever she can and being with her animals!
“HR and Recruiting is like a puzzle; you have to make sure each piece fits perfectly together in order to complete the entire picture.”
Mitchell Piepho- Marketing Specialist
Mitchell has a deep passionate for marketing and the creative industry. He joined our team in 2021 and has helped revamp our website, marketing materials, and social media execution. He has been involved in the creative realm for 5+ years focusing on Social Media Marketing, Photography, and Graphic Design. He is a professional photographer and has had his work published in magazines and used by professional modeling agencies. We are very excited to have him on our team to ensure that we have the best marketing materials we can!
Our caregivers come from all walks of life, with one common motivation, to make a difference in the lives of their clients. Through our hiring process, we do something that is unique to the entire industry in that we have each caregiver view two videos, “What do you see?” and StarThrower Story. These two videos demonstrate compassion and caring for our caregivers. We see clients as people with a rich, vibrant history. We treat them with respect and dignity in all tasks. We also realize that no matter how small, or how large the task, it is our job to make a difference in your or your loved one’s life. The “Make a Difference” philosophy we have at the office is shown below. Each caregiver works toward earning Make a Difference lapel pins to proudly wear. When you see one of these awards, be sure to ask them about it
“Make a Difference” Philosophy – Our Caregivers Guide
To make a difference in the lives of those who we bring support, comfort, aid, and assistance, one client at a time, one act at a time, making sure their life is as fulfilled as possible with our help. To strive without reserve to make sure we are making a difference for them every time we visit.
Thank you for the opportunity to be the trusted provider to serve you or your loved one. We truly feel honored to be part of this stage of your lives.