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Ask the Right Home Care Questions

What do I need to look for in a home care company?

When looking for in-home care services for yourself or a beloved family member, it's essential that you ask certain questions in order to determine the legitimacy of the home care provider. It's important to make sure that the proper safeguards are in place to insure the safety of your family and a level of expertise that you desire in a home care agency.

Often asking friends or community members for home care referrals will provide you with information about their experiences, both good and bad, with in-home care agencies and caregivers. Sometimes your primary physician or the discharge planner at the hospital or healthcare facility can provide you with information on reliable agencies that provide home care services in your area. It's also a good idea to contact a home care agency with a solid reputation in the industry both at the local and national levels because this will provide you with the infrastructure and peace of mind your desire. Synergy HomeCare is just one such recognizable home care agency.

Asking certain questions will also go a long way towards determining the legitimacy and dependability of the home care agency you're considering. You want to make sure that the caregiver or home health aide you bring into your home is employed by a true home care employer and not just put into your home via a "staffing" arrangement which could leave you vulnerable to a number of legal, taxation, and logistic complications.

Here are just a few essential questions to ask when conducting your in-home care investigation.

  • Is the home care agency you're considering licensed to provide essential home care services in the state in which they operate? Do they carry professional liability insurance and are the caregivers that work for them bonded employees or are they per diem workers? You want to make certain that the agency has an active state licensure and that all of the caregivers are bonded employees covered under a comprehensive professional liability policy.
  • Are all of the potential in-home care provider's caregivers and home health aides thoroughly screened and put through a comprehensive background investigation at both the local and national level? You want to confirm that exhaustive background checks are done on all caregivers at both the local and national level. It's very important that the agency you hire knows exactly who they're putting into your home and that it's someone that you can trust.
  • What sort of training have the caregivers and home health aides working for the agency undergone? Is the training ongoing? If the aides are providing personal care, are they certified to do so? All caregivers should be provided with ongoing training and access to the resources they need to expand their knowledge of the home care industry. If personal care is part of the care plan the caregiver should be certified either as a Home Health Aide or CNA.
  • Is the agency in question able to provide care no matter where your loved one might call home? Can care be provided in a healthcare facility, hospital, assisted living community, etc.? Reputable home care agencies should be able to provide adequate home care services to your loved ones no matter where they call home. Whether it's a private residence, hospital, or adult living community providing the in-home care needed should never be a problem.

Jason Portadin , Client Services Director, Synergy HomeCare of Mid-Jersey, 609-298-0202,
*Please feel free to call with any questions related to our blog or the home care needs of a loved one. We're always available to answer your questions or to provide general information about home care services. We're also available to schedule a free in-home assessment if you believe that would be beneficial. Thank you for taking the time to read our blog.*

Visit Synergy HomeCare of Mid-Jersey (Serving Burlington, Monmouth, Mercer, & Ocean Counties) on the web @  

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