We contract with Home Care Pulse to gather and report feedback from our clients by conducting random live phone interviews with a percentage of our clients each month. Because they are an independent third-party company, they are able to collect honest and unbiased reviews, without outside influence.
Each of our clients, or their responsible party, is given the opportunity to rate our services on a scale of 1-10 in areas such as:
Our clients are also given the opportunity to provide feedback on areas where we excel as well as areas where we need to improve. After Home Care Pulse conducts live phone interviews, we receive a report, informing us of their findings and showing us how our business rates compared to others in the home care industry.
Our goal is to provide the best home care possible, and you can feel reassured in
knowing that we have been awarded the Best of Home Care Provider of Choice Award year after year.
"I cannot thank you enough for the wonderful care my mother received. As we transition into this phase, we are all learning and unfortunately many times we find ourselves playing catch up. The caregiver treated my mother with dignity and did a fabulous job. My mom did not let a Christmas visitor leave without hearing how wonderful the caregiver was to her" -Catherine M.
“I just feel like they are truly partners in my parent’s care, which is really comforting. I love being able to have the type of communication that I do with management. It means the world to me! They are all so diligent and ethical. We are just so blessed to receive this service!” - Rosanne C.
“Synergy has provided us with caregivers for our elderly parents who have functioned as professionals but with the patience, sensitivity and concern of a family member. Despite the trials of dementia and the self-centeredness of the elderly, the caregivers and manager have always responded with the best interests of our parents at heart. They have prevented our family from experiencing much of the stress associated with our parents care." - Sherrie G.
"I cannot say enough about the Synergy staff. They are spectacular. So caring and organized. The lines of communication are excellent and I know my parents are well cared for. I don't worry about them with the fantastic care they receive." - Kathy L.
“This has been the easiest experience that I have had arranging care for my mother. The person that I have worked with has been accommodating, accessible, and responsive.” - Elizabeth A.
“They have great follow-up. They check in with us to see how things are going and are very professional and sensitive at the same time.” - Cathy K.
"This service is fantastic they are caring people who go out of thier way to make my parent's life better on a daily basis." - Olga A.