Our "Telephony" Time Clock System assures that our caregivers for their scheduled visit and also confirms that you only pay for the exact time the Caregiver is in your home (They must clock-in and out from YOUR home phone line). Also, the system alerts the "on call" person immediately if a caregiver is more than 15 minutes late, which means we often know the caregiver is running late before you do!
Each caregiver is required to undergo a complete National Background Check (going a step beyond a regular background check, this search covers Prison Records, Sex Offender Records, SSN Number Verification Records, Traffic Convictions and of course Criminal Convictions dating back 7 years) also not required by our state.
Our Caregiver’s undergo a Employee Orientation once hired; undergo Random Drug Testing and are required to obtain 10 hours of Continuing Education each year to continue working for our agency.
We keep in constant contact and require our caregiver’s to input your loved ones daily activities into a log file to be kept at your home allowing you to be a daily part of the Caregiving Process.
A Synergy HomeCare Owner will arrive with the carefully chosen Caregiver for their Initial Visit to make sure you are happy with our choice and will continually do Quality Calls and Supervisory Visits to confirm that the Client / Caregiver match is a true fit and to quality check our service.
SYNERGY HomeCare caregivers are thoroughly interviewed, reference checked, W-2 Employees with workmen’s compensation insurance.
Our caregivers are bonded and insured and if driving your loved one will have a current driver’s license w/ automobile insurance coverage.
At SYNERGY HomeCare, we don't believe in answering services or machines, we answer our phone LIVE 24/7 because we know that most people calling us are calling in crisis mode.