MOM’S READY FOR HELP – LET’S GO!
Susan has been concerned about her elderly mother-in-law, Edie, for some time. Edie lives alone and has been losing weight, unable to sleep and showing signs that she needs some help from an in-home caregiver. As in most families, the adult children of seniors acknowledge the need for help long before the senior does…and this often causes anxiety and sometimes friction in the family. Thankfully in this case, Edie has finally admitted that she needs help around the house with light housekeeping and daily living activities. Susan was excited! Mom was ready to welcome a helpful care giver into her home. The hard part was over…right? WRONG!
FRUSTRATED AND TIRED
Susan came into our office in Seattle looking frustrated and tired. She was having difficulties finding quality care for Edie. She was frustrated because she had called several offices in the vicinity of Enumclaw, but she could not tell which of them would offer the best care for her loved-one. One agency simply offered her a low price, assuming that would clinch the deal, but the employee failed to listen to Susan describe her problem, failed to understand and empathize. When Susan checked other offices for comparable prices, his was so low, she got the idea he did not know what he was doing and moved on. Thankfully, Susan found her way to our office, and she found the advice and counsel she was looking for. We listened, we empathized and we helped Susan solve her problem.
WE PRIDE OURSELVES ON SOLVING PROBLEMS
We like to tell folks that we’re in the problem solving business. Having now engaged over 500 in-home care clients, we understand that we can’t be helpful unless we know where the Susan’s of the world are “feeling the pain.” This is very personal business. It’s not surprising that Susan immediately lost interest in the low bidding home-care agency. He unintentionally signaled that he had no idea how to help her with her problem, not unlike a doctor with a horrible bed-side manner.
LISTENING TO OTHERS LEADS TO LIFE LESSONS
So, what’s the point of all this rambling? I guess it’s this: What is true about the empathy we showed toward Susan is also true about how we treat anyone we encounter. Human “success” has very little to do with the size of your bank account. It has much more to do with how kind you have been. In the words of Paul McCartney, ‘in the end, love you take is equal to the love you make.’ You can’t go wrong by lending a caring ear, a helping hand or a kind word. Be a kind person today.
All the Best, Ray Fitzgibbon, General Manager, 206.420.4934